3 August 2022
REDUCTION OF REHABILITATION WAITING TIME
Workflow analysis and design in connection with reducing the waiting time for municipal rehabilitation according to the Health Act §140.
BRØNDBY MUNICIPALITY, DENMARK
The Challenge
The Training center wanted to reduce the waiting time for municipal rehabilitation. They wanted a solution that was to be durable and long term as opposed to just employing more staff.
The Result
Symmetric performed a tailor-made workflow analysis and design process.
· Uniform workflows.
· Better working environment.
· Focus on continuous improvements.
· Average waiting time for start-up times from 15 days to 4 days.
· 0 cases with exceeded waiting times at project completion.
· 72% of all rehabilitation plans started within 10 days.
· Median waiting time reduced from 10 days to 4 days
“Symmetric Sammetric has been great to work with. They are extremely ambitious about everything they do and are ready with world-class guidance when the surroundings of the project suddenly change. They play a big part in making the result of the project as good as it did.”
- Project manager, Brøndby Municipality
The Process
Brøndby Municipality and Training Center Brøndby were allocated funds to run a project. In this connection, Symmetric was contacted. Brøndby chose Symmetric based on our experience, competencies and knowledge within optimisation of workflows with a focus on ensuring efficient utilisation of resources and competencies.
The analysis resulted in a library of workflows, points of attention, solution design and a decision proposal for the design of new workflows. The design activities were in close collaboration with employees and citizens, thereby creating involvement and ownership relating to implementing the new workflows.
The task was to carry out a detailed workflow analysis with associated design activities. The purpose was to first get an overview of workflows and realisable potentials with reducing the waiting time for rehabilitation. This was done by conducting observational studies and analysing the therapists' workflows from start to finish with rehabilitation courses. Ie from receipt of rehabilitation plan to call for start-up, booking of future times, documentation and registrations.
The analysis resulted in a library of workflows, points of attention
These were included in the next face, which consisted of designing future workflows using the Symmetrics method of workflow design. Workshops were held with employees to ensure employee engagement. The design activities were in close collaboration with employees and citizens, thereby creating involvement and ownership relating to implementing the new workflows. The result was a decision-making proposal and an implementation plan.
Implementation plan and workflows were approved by the management after which the employees were taught the new workflows.
