3 August 2022
EVALUATION OF USER EXPERIENCE
The overall purpose was to improve usability and user satisfaction for patients using the PRO Epilepsy app.
CAPITAL REGION / REGION ZEALAND, DENMARK
The Challenge
• To gain insight into how patients user behaviour
• Increase the use and user experience of PRO Epilepsy
• To identify improvement potentials
• Identification of barriers
The Result
• Report with recommendations for improvement.
• Design of study and framework.
• Developing question guide and conduction interviews.
• Creating mock ups and prototypes.
• Solution models to pain points and management summary.
"We have had a really good collaboration with Symmetric, who together with patients have investigated the user experience in My Health Platform when the patients answer questionnaires about their illness. Symmetric has delivered a very relevant and very useful report, which has provided a lot of input for improvements that we can directly work on."
- Hanne Nørby, Project lead, Capital Region
The Process
The task was to evaluate and analyse the user experience of PRO Epilepsy to gain insight into the patients' user behaviour and how they accepted PRO Epilepsy. The overall purpose was to collect knowledge that can increase user satisfaction and thus contribute to more patients answering PRO Epilepsy via My SP. The evaluation did not include the clinical content, i.e., content and wording of questions, their order and other factors that are clinically determined.
The following processes were evaluated:
• Creation of MinSP (new patients)
• Login MinSP
• Onboarding MinSP (new patients)
• Completion and completion of the questionnaire
• Retrieve questionnaire
Based on the material, as well as dialogue with the project, an interview guide was prepared, which formed the basis for all interviews. This was built around focus areas identified in the analysis phase of PRO Epilepsy.
The project was concluded with a report and a presentation of the analysis containing recommendations for measures and the further process.
